Frequently Asked Questions
ARRIVAL & ENTRANCE
How do I get to The Rooftop?
We’re located at The Seaport, on The Rooftop at Pier 17:
89 South Street
New York, NY 10038 To access The Greens, use the escalator located on the south side of Pier 17 (opposite of Brooklyn Bridge side). Guests who require special accommodations (ADA) may enter by using the elevators located on the ground floor near the Box Office (West Entrance).
What if I need to cancel my reservation?
Restaurant & Bar reservations can be canceled without penalty at any time, though we appreciate you canceling through Tock or reaching out to us as soon as possible for a heads up.
Who do I contact for same-day changes or time-sensitive questions related to my existing reservation?
For urgent changes to your reservation call 917-512-7540 or email [email protected]
Who do I contact for media or press inquiries?
For all media enquiries related to The Greens, please contact [email protected]
FOOD & DRINKS
Does the menu have vegetarian options?
Yes, we offer multiple vegetarian and vegan-friendly dishes! See these specific dishes marked with correlating symbols on our menu page.
RESTAURANT & BAR
Are there any reservation fees for the Restaurant & Bar?
No. A Restaurant & Bar reservation incurs no upfront fee. You will be responsible for paying your dining bill in person.
Where is the venue located?
Our Restaurant & Bar is located on the west side of The Rooftop at Pier 17.
KIDS & PETS
Are children welcome?
All ages are welcome!
Note, guests who are 2 years and older do count towards your reservation’s total guest count.
Are pets allowed?
We love furry friends but only registered service animals are allowed.
May I bring strollers and/or baby chairs?
Yes, strollers and baby chairs are allowed. Pier 17 is not responsible for lost or stolen personal belongings.
Can the public access The Rooftop at Pier 17?
Yes. Separate from The Greens, seating will be available for community access on The Rooftop’s west end. This seating will be available on a first-come-first-served basis only during rooftop operating hours, allowing visitors a place to meet and socialize at no cost.
Are reservations required?
Reservations are not required: however, we strongly recommend making a reservation in advance.
When will new or future dates become available to reserve online?
New reservation dates are released on the 1st of each month for the following month.
For example: Reservations within July 1 – July 31 will go live on June 1. Announcements will be made via email and social media.
Are The Greens available to rent out for a private special event?
SPECIAL OCCASIONS / GROUP OUTINGS
Who do I contact to coordinate a possible special occasion (marriage proposal, etc.) or group outing (beyond 8 guests in your party)?
Email [email protected] with your contact information and fully detail your request!
The Greens operating hours are subject to change.
The Rooftop at Pier 17 is an outdoor venue and may need to close due to extreme inclement weather to ensure the safety of guests and staff. Should The Greens close, you will be notified in advance of reservation.