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The Greens

Frequently Asked Questions

ARRIVAL & ENTRANCE

When should I arrive for my mini lawn or patio reservation?  

Reservations are strongly recommended, so make yours in advance. We ask that guests arrive to The Rooftop at least a few minutes in advance of the time they made their online reservation for. Note, the escalators also take a minute or so from ground floor to rooftop.

To access The Greens use the escalator located on the south side of Pier 17 (opposite of Brooklyn Bridge side)

Guests who require special accommodations (ADA) may enter by using the elevators located on the ground floor near the Box Office (West Entrance).

CANCELLATIONS

Guests are able to reschedule or cancel before 72 hours of their made reservation time. Do this within your Tock account.

Once within 72 hours of your reservation all sales are final and non-refundable.

For possible inclement weather, see “WEATHER” section below

Contact Us

Who do I contact for same day changes or time sensitive questions related to my existing reservation?

For urgent changes to your reservation call 917-512-7540 or email [email protected]

Note, mini lawns can host up to 8 total guests. If you made a reservation for less and now plan to bring more guests, this does not require a reservation update as long as your party stays under 8 total guests.

Who do I contact for media and press inquiries?

For all media enquiries related to The Greens, please contact [email protected]

FEES

What is included within the $20-$40 mini lawn reservation fee?

The reservation fee secures one mini lawn for a 90-minute booking.

**Kindly note, the reservation fee is a one-time, upfront charge and cannot be applied to your in-person dining bill. Additional costs will incur on-site based upon the food and beverages ordered during your mini lawn experience.**

What charity is receiving the donation portion of my mini lawn reservation fee?

As part of The Greens continued efforts to support local charities a portion of every reservation fee will be donated to a different organization each operating month.  

For the month of May, a portion of each reservation fee will be donated to National Alliance on Mental Illness of NYC to support their efforts serving New Yorkers with mental illness and their families with high quality mental health programs and services, especially for those most at need at this challenging time.

FOOD & DRINKS

Food and beverages are available for purchase from The Greens seasonal menu once your seated at your mini lawn or patio table.

Please alert our hostess to any food allergies upon arrival.

Can I bring my own food or drinks to my reservation at The Greens?

No outside food or drinks are allowed within The Greens.

Does the menu have vegetarian options?

Yes, we offer multiple vegetarian friendly dishes, and a few others are able to be made vegetarian upon request on-site. See these marked dishes on our menu page.

GETTING HERE

The Greens are located on The Rooftop at Pier 17
89 South Street, New York NY 10038

Easily accessible by train, ferry, bus or car. Get directions here.

Health & Safety

For all related questions please visit our Health & Safety page

HOURS OF OPERATION

When are The Greens open?

The Greens are open daily 12pm – 11pm on Mondays through Thursdays, and 11am – 11pm on Fridays through Sundays into October 2021. Note, each day’s last reservation is at 9:30pm and no new guests will be allowed to enter The Greens after 9:30pm.

Why are some days or times not available to be reserved?

New dates are released every week at 10am on the Monday prior to your desired reservation week. Should your preferred date/time not be available during this window it has either sold out or The Greens isn’t operating then. To see the latest upcoming operating hours per day, please view calendar here.

Will The Greens be open on ticketed concert days?

No, The Greens will not be available for reservations on days of existing ticketed concerts on The Rooftop at Pier 17. See full concert line up here.

KIDS & PETS

Are children welcome?

Yes, all ages are welcome! Note, guests who are 2 years and older do count towards your reservation’s total guest count.

May I bring strollers and/or baby chairs?

Yes, strollers and baby chairs are allowed. Pier 17 is not responsible for lost or stolen personal belongings.

Are The Greens pet-friendly?

Only licensed and harnessed service-animals are permitted on The Rooftop at Pier 17 and at The Greens.

MINI LAWNS

Can I bring my own personal food or drinks to picnic within my reserved mini lawn?

No outside food or drinks are allowed within The Greens.

How long may I use my reserved mini lawn?

Mini lawns are reserved in 90-minute increments. If you wish to extend your reservation, you may do so based on availability only. Please inquire with the host when you first check-in.

How many guests can a mini lawn seat?    

Each mini lawn can seat up to 8 maximum guests. If you’d like additional chairs upon arrival, please inform on-site staff.

Note, one reservation secures one mini lawn. You will only dine with the guests in your own reservation party.

How big is each mini lawn?    

The green area of each mini lawn measures about 10 ft. x 10 ft., and can occupy maximum of 8 guests.

My group has more than 8 guests, can I reserve multiple mini lawns?

Yes, it is possible but based on availability. For more information on this – Inquire Now.

MISCELLANEOUS

Is there a dress code?

Casual is fine. Face masks must be worn when outside of your mini lawn and/or away from patio table.

Can I bring my own towel or blanket?

Yes, we welcome mini lawn guests to bring their own towel/blanket should they want to lay down and enjoy the rooftop views during their allotted time.

Can the public access The Rooftop at Pier 17?

Yes. Separate from The Greens, umbrella covered seating will be available for community access on The Rooftop’s west end. This seating will be available on a first-come-first-served basis only during rooftop operating hours, allowing visitors a place to meet and socialize at no cost.

PATIO

Do I get access to a mini lawn with my patio reservation?

No. The patio is a separate dining location from our mini lawns.

When will the patio become available to reserve a table?    

The patios at The Greens will be opening later in May.

Are there any reservation fees for the patio?  

No. A patio reservation incurs no upfront fee. You will understandably be responsible for paying your dining bill in person.

Where are the patios located?

Our patios are located on the south and north sides of The Rooftop at Pier 17. You will be seated at either of these patios by our hostess based on availability upon arrival.

RESERVATIONS

Are reservations required?  

We strongly recommend making a reservation in advance. The Greens prioritizes keeping the amount of reservations at a safe and socially distant friendly number. Walk-ins are welcome based on availability until 9:30pm.

When will new or future dates become available to reserve online?

New reservation dates are released EVERY WEEK on Mondays at 10am EST starting on May 10th. New dates are released in one-week windows on the Monday one week prior to the desired new reservation week.

For example: Reservations within Mon 6/21/21 – Sun 6/27/21 will go live the morning of Mon 6/14/21 on thegreens.pier17ny.com

Special Events

Can the entire rooftop be rented for a private Special Event?

Yes. For more information regarding full rooftop buyouts, please reach out to [email protected]  

Special Occasions

Who do I contact to coordinate a possible special occasion (marriage proposal, etc.) or group outing?    

Fully detail your request and email [email protected] and include your contact information.  

My group has more than 8 guests, can I reserve multiple mini lawns or patio tables?

Yes, it is possible but based on availability. For more information on this –  Inquire Now.

Weather

What if it’s cold or wet outside?  

The Greens is an outdoor dining venue, so guests should dress/plan accordingly.

Guests are welcome to bring their own blankets, especially for the evening sessions, should they like to.

Is my reservation still on if the forecast is for torrential rain or inclement weather?

By chance there is extreme inclement weather that will affect operating hours, we will contact you directly the day of and cancel your reservation in advance. At this time only, we will do our best to accommodate rescheduling your reservation based on availability.

Note, if you are not contacted prior to your reservation then you should attend as planned as The Greens is open.

For additional questions, please visit Pier 17’s A-Z Guide or email [email protected] with “The Greens” mentioned in the subject line.

The Greens operating hours are subject to change.

The Rooftop at Pier 17 is an outdoor venue and may need to close due to extreme inclement weather to ensure the safety of guests and staff. Should The Greens close, you will be notified in advance of reservation.